OUTAGE: edge02.fra12. esat-1,esat-2 expierencing issues during scheduled maitenance (OPEN)
Maintenance ID: DXDB:MAINT:3316
Work start: 2026-05-05 10:01 UTC
Work status: ANNOUNCED
Notification type: OPEN
Impact: Full Disruption
Affected entities:
Devices:
edge02.fra12.de-cix.management
Work description:
Hello Team,
We have run into issues whilst preforming a scheduled maintenance on our edge02.fra12.
This has resulted in a loss of connectivity for all customers with services on edge02.fra12 and it’s satellites.
We are currently investigating and will provide updates as the situation developes.
Affected Customers:
AS714 – Apple
AS1267 – Wind Tre S.p.A.
AS2119 – Telenor Norge AS
AS2852 – CESNET
AS2854 – Orange Business Services Russia & CIS (former Equant)
AS2906 – Netflix Streaming Services
AS3216 – VimpelCom (VEON / Golden Telecom / Beeline)
AS3223 – Voxility
AS3252 – FIBERAX NETWORKING AND CLOUD LTD
AS3292 – TDC Tele Danmark
AS3326 – PJSC Datagroup
AS3462 – HiNet
AS4134 – China Telecom (Europe) Ltd.
AS4637 – Telstra Limited
AS4775 – Globe Telecom / Innove
AS5400 – BT
AS5410 – Bouygues Telecom
AS5578 – SWAN, a.s. / Benestra, s.r.o.
AS5603 – Telekom Slovenije d.d.
AS5713 – Telkom South Africa Limited (a.k.a. Openserve)
AS6424 – EDGOO NETWORKS
AS6667 – Elisa Oyj
AS6697 – Beltelecom
AS6774 – Belgacom International Carrier Services / BICS
AS7552 – Viettel Telecom Corporation International Business Center
AS8302 – Zattoo AG
AS8359 – Mobile TeleSystems PJSC
AS8374 – Polkomtel Sp. z o.o.
AS8473 – Bahnhof AB
AS8529 – Zain Omantel International FZ-LLC
AS8641 – Nauka-Svyaz Company Ltd.
AS8657 – MEO – SERVICOS DE COMUNICACOES E MULTIMEDIA S.A.
AS8717 – Spectrum Net / A1.bg
AS8758 – iWay AG
AS8764 – TEO LT, AB
AS8860 – Delta Cloud
AS8881 – 1&1 Versatel Deutschland GmbH
AS9002 – RETN Ltd
AS9022 – TWL-KOM GmbH
AS9038 – Umniah Mobile Company
AS9050 – Orange Romania SA
AS9063 – VSE NET GmbH (a.k.a. ARTELIS)
AS9123 – TimeWeb Lt
AS9145 – EWE TEL GmbH
AS9150 – Interconnect Services BV
AS9183 – Robert Bosch GmbH
AS9299 – Philippine Long Distance Company
AS9318 – SK broadband
AS9381 – Wharf T&T Ltd
AS9658 – Eastern Telecommunications Philippines Inc.
AS12297 – Telecom Armenia OJSC
AS12337 – noris network AG
AS12360 – KEVAG Telekom GmbH
AS12389 – Rostelecom OJSC
AS12494 – POST Ltd
AS12552 – GlobalConnect A/S
AS12578 – SIA Tet
AS12779 – IT.Gate S.p.A.
AS12897 – ENTEGA Medianet GmbH
AS12912 – T-Mobile Polska SA
AS12941 – intersaar GmbH
AS12963 – Scientific-Industrial Firm “Volz” Ltd
AS13000 – LEON Sp. z o.o.
AS13002 – ISIX Communications
AS13030 – Init7
AS13194 – UAB Bite Lietuva
AS13213 – Hosting Services, Inc. (parent organization Virtual Internet (UK) Ltd)
AS13237 – euNetworks
AS13249 – PJSC Datagroup
AS13335 – Cloudflare, Inc
AS13414 – Twitter Inc.
AS13896 – Fuze Inc.
AS15169 – Google Inc
AS15366 – DNS:NET Internet Service GmbH
AS15598 – NorthC Deutschland GmbH
AS15624 – FIBERION J&K Kuśnierczyk sp. j.
AS15796 – Salt Mobile SA
AS15830 – Equinix (Germany) Enterprise GmbH
AS15943 – wilhelm.tel GmbH
AS16097 – HL komm Telekommunikations GmbH
AS16265 – LeaseWeb BV
AS17557 – Pakistan Telecommunication Company Limited (PTCL)
AS17561 – LARUS Limited
AS18106 – ViewQwest Private Limited
AS19679 – Dropbox Ireland
AS20459 – Telecom Namibia LTD
AS20485 – JSC TransTeleCom Company
AS20676 – Plusnet GmbH
AS20764 – CJSC Rascom
AS20804 – EXATEL S.A.
AS21473 – Pfalzkom GmbH
AS22697 – Roblox Netherlands B.V.
AS24429 – Alibaba Cloud CDN
AS25091 – IP-Max SA
AS25094 – Centre des technologies de l’information de l’Etat
AS28725 – CETIN a.s.
AS28917 – TRC FIORD
AS29049 – Delta Telecom LTD
AS29076 – Filanco Europe Ltd.
AS29208 – Quantcom, a.s.
AS29357 – Ooredoo Kuwait
AS29405 – VNET
AS29535 – Orange Polska
AS30103 – Zoom Video Communications
AS30766 – GGEW net GmbH
AS30781 – Free Pro / Jaguar Network
AS30844 – Liquid Telecom
AS31027 – GlobalConnect A/S
AS31029 – Mihaylov TV LTD
AS31059 – AVELACOM, SIA
AS31133 – PJSC MegaFon Network
AS31287 – IPACCT Ltd.
AS31500 – Global Network Management Inc.
AS33353 – Sony Interactive Entertainment LLC
AS33848 – Porsche AG
AS34224 – Neterra Ltd.
AS35168 – TNS-Plus,LLP
AS35179 – Korbank S.A.
AS35180 – BroadSoft Ltd.
AS35280 – F5, Inc.
AS35320 – Eurotranstelecom LLC
AS35625 – Eurofiber France
AS35753 – Integrated Telecom Company (ITC) / Salam.sa
AS35787 – Internet Cafe – uslugi informatyczne
AS35793 – Acronis Germany GmbH
AS35805 – JSC SILKNET
AS36062 – DoubleVerify, Inc.
AS36351 – IBM Cloud
AS36459 – GitHub BV
AS36692 – OpenDNS, Inc
AS36994 – Vodacom (Pty) Limited
AS37100 – SEACOM Limited
AS37645 – ZAP MEDIA
AS38040 – National Telecom Public Company Ltd.
AS38193 – Transworld Associates (Pvt) Ltd.
AS38195 – Superloop Ltd
AS39351 – 31173 Services AB
AS39572 – DataWeb Global Group B.V.
AS39835 – goetel GmbH
AS41095 – IPTP Networks
AS41998 – NetCom BW GmbH
AS42459 – Fiber Optics Bulgaria Ltd
AS42649 – Baffin Bay Networks
AS42652 – Inexio Informationstechnologie und Telekommunikation GmbH
AS42708 – Portlane Networks AB
AS42965 – net services GmbH & Co. KG
AS43037 – Seznam.cz, a.s.
AS43727 – Kvant-Telecom CJSC
AS43852 – FAST Telecommunications Co. W.L.L.
AS44053 – UNILINK LLC
AS44356 – Epsilon Telecommunications Ltd.
AS44600 – Gigatrans LLC
AS45102 – Alibaba Group
AS45204 – Gemnet LLC
AS45701 – GlobalXtreme
AS45899 – Vietnam Telecommunications International (VNPT-I)
AS45903 – CMC Telecommunication Infrastructure Corporation
AS47605 – FNE-Finland Oy
AS47734 – Telecom IT Solutions
AS47872 – Sofia Connect EOOD
AS48266 – Catixs Ltd
AS48858 – Milecom
AS49666 – Telecom Infrastructure Company of the I.R.
AS50384 – OOO IHOME (W-IX Ltd)
AS50533 – I.T.E.N.O.S. GmbH
AS50923 – Metroset Ltd.
AS51310 – MATRONIX
AS51375 – STC Bahrain
AS51465 – M3.NET Sp z.o. Sp. k.
AS51865 – DIDWW Ireland Limited
AS54113 – Fastly
AS54825 – Packet Host Inc.
AS56701 – LLC AVANTA TELECOM
AS57455 – Filanco Europe Ltd.
AS57463 – NetIX Communications
AS57976 – Activision Blizzard UK Ltd
AS58307 – UnitelMedia (a.k.a. Internet Exchange Point Radom)
AS58453 – China Mobile International (UK) Limited
AS58715 – Earth Telecommunication Pvt. Ltd
AS59318 – SINET (S.I Group Co., Ltd.)
AS59655 – Exinity Limited
AS59796 – StormWall s.r.o
AS60051 – EarthLink Telecommunications Equipment
AS60280 – National Traffic Exchange Center
AS60324 – Latvijas Televīzija VSIA
AS60561 – Monument-A LLC
AS62023 – NYNEX satellite OHG
AS62041 – Telegram Messenger Inc
AS62044 – Zscaler, Inc.
AS62365 – SachsenGigaBit GmbH
AS62663 – Telecall
AS63927 – RISE
AS63949 – Linode
AS65302 – Porsche AG
AS132337 – Alpha Networks
AS132876 – Symphony Communication Public Company Limited
AS136907 – Huawei Software Technologies Co., Ltd.
AS139057 – EDGENEXT LEGEND DYNASTY PTE. LTD.
AS139341 – Tencent – ACE CDN
AS196879 – Volkhov-Online LLC
AS196925 – Azertelecom LLC
AS196968 – Ilm-Provider UG
AS197063 – PFALZconnect GmbH
AS198726 – WEMAConnect GmbH
AS198781 – Connect Managed Services (UK) Limited
AS199284 – Thüringer Netkom GmbH (a.k.a. encoLine)
AS199710 – DAZN LIMITED
AS199790 – IP Telecom Bulgaria Ltd.
AS200899 – INTERSPACE DOOEL Skopje
AS201053 – epix – Stowarzyszenie e-Poludnie
AS201228 – Anapaya Systems AG
AS201494 – Modulus S.A.
AS201706 – Servicepipe
AS202566 – questnet GmbH
AS202707 – omnidat GmbH
AS202779 – Evobits Information Technology SRL
AS203536 – FNOH-DSL Suedheide GmbH
AS203724 – Musarubra Germany GmbH
AS204989 – Rekers Digitaltechnik GmbH & Co.KG
AS205103 – Telegraph 42 Management GmbH
AS205614 – Medialine Eurotrade AG
AS207811 – SuperCell Network
AS208722 – Nebius B.V.
AS211892 – OOO DWDM.RU
AS214292 – DE-CIX Layer 3 Services
AS216265 – Aristo Networks LTD
AS328366 – FirstNet technology Services
AS396986 – Tiktok Technology Limited
AS397601 – Catchpoint Systems Inc
Amazon
Cabo Verde Telecom, S.A.
Concordia Versicherungen AG
DE-CIX DirectCLOUD – AWS DirectConnect
DE-CIX DirectCLOUD – Google Cloud Connect
DE-CIX Transport Partner – Packet Fabric
Daimler Truck AG
GO – Etihad Atheeb Telecom Company
Hyundai
IONOS SE
KPMG IT Service GmbH
Kyndryl Deutschland GmbH
Landesbank Baden-Württemberg
M7 Group S.A
MEDIAN Unternehmensgruppe B.V. & Co. KG
Mercedes-Benz Group AG
Messer Industriegase GmbH
Nextremum s.r.o
Post Group Luxembourg
Proximus Luxembourg S.A.
QUIPU GmbH
RegioNet Schweinfurt GmbH
TELEflash GmbH
Tedi GmbH & Co. KG
Türk Telekom International HU Kft.
Vodafone AG & Co. KG
WIIT AG
WITCOM GmbH
Wifirst
ZahlungsWERK GmbH
firstcolo GmbH
netgo services GmbH
If you have any questions, do not hesitate to ask!
Best regards,
–
DE-CIX Customer Service
DE-CIX Management GmbH | Lindleystr. 12 | 60314 Frankfurt am Main | Germany | www.de-cix.net | Phone +49 69 1730902 11 | Fax +49 69 4056 2716 | support@de-cix.net
Geschaeftsfuehrer Ivaylo Ivanov, Alexander Hüsch | Handelsregister:Amtsgericht Cologne, HRB 51135