Publikacja komunikatu – [Announce-FRA] [DE-CIX #999977] OUTAGE: Satellite uplink lost on edge03.fra12 (OPEN/CLOSE)

OUTAGE: Satellite uplink lost on edge03.fra12 (OPEN/CLOSE)

Maintenance ID: DXDB:MAINT:2857

Work start: 2025-09-10 07:39 UTC
Work end: 2025-09-10 08:35 UTC
Work status: COMPLETED
Notification type: OPEN/CLOSE
Impact: Full Disruption

Affected entities:
Device:
edge03.fra12.de-cix.management:esat-5/1

Work description:

Dear Customers,

Our monitoring systems alerted us about an incident concerning a satellite uplink in our network.
The satellite uplink has been restored successfully and traffic levels are normalized.

Apologizes for the inconvenience caused.

ATTENTION: Please do not reply to this e-mail.
Don’t hesitate to contact our customer service via phone or e-mail if you have any questions.

Affected Customers:

AS3222 – Cinia Oy
AS8544 – PrimeTel PLC
AS8932 – Ucom CJSC
AS12480 – ILK Internet GmbH
AS36351 – IBM Cloud
AS58511 – Swoop Holdings PTY LTD
AS15958 – CETIN Ltd. Belgrade

If you have any questions, do not hesitate to ask!

Best regards,
–
DE-CIX Customer Service